Responsible Gaming at sona102

1. Age Restriction Policy

sona102 takes its obligation to prevent underage gambling with the utmost seriousness. Every new player registering an account is required to confirm that they are aged 18 or older at the time of registration. This declaration is part of the account creation process and is a binding condition of access to the platform.

Age Verification (KYC)

In addition to the self-declaration made at registration, sona102 conducts Know Your Customer (KYC) identity verification checks on player accounts. During this process, you may be required to submit a copy of a government-issued National Identity Card (NID), passport, or birth certificate that confirms your date of birth. Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended and any pending withdrawals frozen pending review.

Protecting Young People

If you share a device with minors, we strongly encourage you to keep your sona102 account credentials private, log out after every session, and use parental control software to restrict access to gambling websites. sona102 will never target promotional materials at individuals who may be under the age of 18, and our marketing complies with responsible advertising standards applicable in Bangladesh.

• Never share your account password with family members, including those aged under 18.
• Log out of your sona102 account fully after every session on a shared device.
• Report any suspected underage access to our support team immediately via live chat or email at support@sona102.
• Consider using parental control tools such as Net Nanny or similar software to block gambling sites on shared or family devices.

2. Signs of Problem Gambling

Problem gambling is a recognised condition that can affect anyone, regardless of age, income, or experience level. It occurs when gambling stops being a source of entertainment and begins to negatively affect a person's finances, relationships, work, or mental wellbeing. Recognising the early warning signs is the first and most important step toward seeking help.

sona102 encourages all players to periodically and honestly reflect on their gambling behaviour. The checklist below highlights common warning signs. If you identify with several of these statements, we encourage you to use our self-exclusion or time-out tools or to reach out to a professional support organisation.

3. Deposit and Spending Limits

One of the most effective responsible gaming tools available on sona102 is the ability to set deposit and spending limits on your player account. These limits give you direct control over how much money you can load into your account over a given time period, helping you stay within a budget that aligns with your personal financial situation.

How Deposit Limits Work

You can set a deposit limit from your account settings dashboard at any time. Limits can be configured on a daily, weekly, or monthly basis. For example, you might set a monthly deposit cap of ৳5,000 to ensure that your total gambling expenditure never exceeds that amount within a calendar month. Once the cap is reached, further deposits are blocked automatically until the period resets.

Lowering vs. Raising Limits

sona102 applies an asymmetric rule to protect players from impulsive decisions:

• Lowering a limit takes effect immediately. If you decide you need to spend less, the new lower cap is enforced right away with no waiting period.
• Raising a limit is subject to a mandatory 24-hour cooling-off period before the new higher cap becomes active. This prevents you from impulsively increasing your limit in the heat of the moment.

Loss Limits

In addition to deposit controls, sona102 offers loss limit functionality. You can set a maximum net loss threshold — the amount you are comfortable losing — over a daily, weekly, or monthly window. Once your net losses during a period reach this threshold, the platform will prevent further wagering until the new period begins. This is particularly useful for preventing "chasing" behaviour during a losing streak.

4. Time-Out and Cooling-Off Periods

A time-out is a temporary suspension of your sona102 account that you can activate voluntarily whenever you feel you need a break from gambling — whether due to stress, financial pressure, or simply a desire to step back and reset. Time-outs are different from self-exclusion in that they are shorter in duration and your account data is preserved for your return.

Available Time-Out Durations

• 24 hours — a single-day pause, useful after an unexpectedly long session.
• 72 hours — a three-day break to clear your head over a long weekend.
• 1 week — a full seven-day timeout to reassess your habits.
• 2 weeks — a fortnight away from the platform.
• 4 weeks — a full month off, suitable for players who feel their play has become habitual.
• 6 weeks — the maximum short-term timeout before self-exclusion is recommended.

What Happens During a Time-Out

During an active time-out period, your sona102 account will be suspended. You will not be able to log in, make deposits, place bets, or participate in any game or betting market, including cricket betting, slots, and live casino games. Any active bonus balances will be paused and preserved until your time-out ends. Pending withdrawal requests will continue to be processed normally.

Extending a Time-Out

You may extend an active time-out at any time through your account settings or by contacting our support team. You cannot shorten or cancel an active time-out before its scheduled end date — this is an intentional design decision to ensure the tool is effective and not easily circumvented in a moment of impulse.

5. Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on sona102. It is designed for players who feel that gambling has become a serious problem and that a more decisive, longer-term separation from the platform is necessary for their wellbeing. Self-exclusion is a firm commitment, and sona102 enforces it strictly.

Self-Exclusion Periods

Players can choose from the following self-exclusion durations:

• 6 months
• 1 year
• 3 years
• 5 years
• Permanent (indefinite) — your account is closed with no option to reopen

What Self-Exclusion Means in Practice

• Your sona102 account is permanently closed for the duration of the exclusion period.
• Any remaining account balance will be refunded to your verified payment method (bKash, Nagad, Rocket, Upay, or linked bank account).
• sona102 will not send you any marketing emails, SMS, or promotional notifications during your exclusion period.
• Any attempt to register a new account under a different email address during an active self-exclusion period is a violation of the sona102 Terms & Conditions and the new account will be closed upon detection.
• sona102 uses identity-matching technology to detect and prevent re-registration during active exclusion periods.

How to Request Self-Exclusion

You can request self-exclusion via your account settings under the Responsible Gaming section, or by contacting our support team directly via live chat or by emailing support@sona102. Please include "Self-Exclusion Request" in the subject line of your email and your registered account email address in the body. Our team will process your request promptly — typically within 24 hours (Bangladesh Standard Time, UTC+6).

Reactivation After Self-Exclusion

At the end of a time-limited self-exclusion period (6 months, 1 year, 3 years, or 5 years), you may request reactivation of a new sona102 account by contacting support. Reactivation is not automatic — you must actively request it, and it is subject to a mandatory 7-day reflection period plus a new KYC verification check. Permanent self-exclusions cannot be reversed under any circumstances.

6. Support and Help Resources

sona102 recognises that responsible gaming tools on a platform are only one part of the solution. Professional counselling and independent support organisations provide a level of expert assistance that goes beyond what any gambling operator can offer. Below are resources and guidance available to players in Bangladesh who may be experiencing gambling-related difficulties.

7. Safe Gaming Tips

The following practical tips are recommended by sona102 to every player who uses our platform. Following these guidelines consistently will help ensure that your experience with cricket betting, slots, live casino, and all other games at sona102 remains safe, controlled, and genuinely enjoyable.

8. Contact Our Support Team

If you have any questions about responsible gaming at sona102, need help activating a tool such as self-exclusion or deposit limits, or are simply concerned about your gambling habits or those of someone close to you, our support team is here to help. All responsible gaming enquiries are handled with complete discretion, sensitivity, and without judgement.